Tales from a Team Lead

The Call Center Chronicles

Showing posts with label the boss. Show all posts
Showing posts with label the boss. Show all posts

The day after my flight... only 5% of the agents showed up. Gee! I hope they didn't take it against me that almost everyone went on leave. Well that was their decision, and I have nothing to do with it.. Now after that humiliating turn out, the big boss said that moving forward, any agent who wished to be absent should text him first and he will decide if it is allowed or not. Previously, they text me. And I only allow a certain number of agents per day. SOmetimes even none.

Anyway, that was a bit funny to hear about. Someone from a different department told me while we were chatting a few days after the incident. And soon as I got back, I asked the ones who were present if all these were true. And the story is confirmed.

LMAO...

☼ Labels: the boss, work
Yes, the Big Boss from the other side of the world have come to pay us a visit. No, it was not a surprise, but a short notice indeed.

Well, nothing to hide on my part. But boy do I know people who have trembling knees! I heard that she will be constantly monitoring the new campaign.

I am confident with the agents assigned there of course, I had my share of suggestions too, but with the system error they are getting... Tsk Tsk!

I just hope they won't assign my cube again to be "borrowed" during her stay. Let's see in the coming days...

And so the payslips came in yesterday. Complaints from the Sup in another campaign and his agents were spreading. Apparently, they were not paid on a weekend that they came in. And the Sup announced a 2k deduction. So... he was being paid 2k per day then. And his Team Lead confirmed that he was also deducted 1.4k. All these were announced on their bay. But of course, I heard it way back here in mine.


Another rant aside, yes, I am being paid less and almost half lower than the other Team Lead. And I was promoted a year before he was. I guess seniority doesn't count. Unfortunately, Hard Work and Skills do not count either. And what does then?

And speaking of seniority, our dear boss is not around too. The canceled Management dinner was never discussed in any meeting yesterday. Oh well.

Strangely, I'm thinking of pizza pasta and pesto. I wonder why. seven, make that two minutes to go before break time. Good. I'm starving...


I woke up earlier than usual today. I checked my phone and there were no messages. So it seems that despite the rain, our management meeting will push through. So I got up and prepared.

On my way to the restaurant, the big boss sent me a text message, asking if we still want to push through. WHAT??!! After a few seconds he sent another message and said that the meeting is canceled because of the rain. We will talk about the re-sched on a meeting tonight at work.

Two Points:

(1) We can have a meeting at work all along. Why the trouble in a restaurant? What's so confidential about it? Or is it one of those "bonding" things he wants to have amongst us?

(2) Since when does rain affect meetings? It's not like there is a storm or flood. It's just an ordinary rain, and let me remind you that we are in a tropical country!

Update: We just received our payslips today.

Blog Widget by LinkWithin

Recommended Blogs:

The Team Lead


Miss Zee

Philippines

I work in a Call Center. My daily life includes coffee, aspirins, coffee, my love life, my family, more coffee, my friends, blogging, even more coffee, insomnia, dreams and daydreaming and oh.. yes,
my job.

Ads

Adgitize Me!

Blog of the Day


visitors

Locations of visitors to this page

Powered By:


Comments on this blog are made DOFOLLOW for the Google Spiders.
Submit Your Site To The Web's Top 50 Search Engines for Free! SEO Friendly Blog Directory
Personal Blogs - Blog Catalog Blog Directory
A1 Web Links | Blogs That Follow
Powered By Blogger