Tales from a Team Lead

The Call Center Chronicles



As some of you may know, I am going away for a while as I take my Vacation Leave outside the Philippines. I earned these leaves since January and I feel I deserve a break. I'll be touring a few European countries for a month or so, and I won’t be able to drop on Entrecard or Adgitize, or blog throughout that time.

Thanks to all of you who have followed this blog! I do hope that you can still drop and click here in my absence. Also, do check out my earlier posts and tell me what you think! You can click the links below or go to my sidebar's Navigate and pick your topic. I'll surely go and visit your blog as soon as I get back!

SOME TAGS: Travel, Travel Tips, Lovelife


Also, I prepared a new blog for your daily visits while I am away, please check out my collection of flickr pictures over at Pick a Flickr Pic A Day!

Happy blogging to everyone and thanks for reading this!




photo credit: UnSeEn

For LOST Fans...(like him)




For CSI Fans...(like me)



And for all my Agents and Friends at work...

I'll be back. I know you can hang on without me. You are All Great! Just be confident in everything that You do. And Always Smile! Your Smile not only changes the tone of your voice over the phone, it will Also make YOU Feel Better. That is The Most Important Thing! That You are Happy with what You are doing and with Who YOU are!

For My Family and Friends Everywhere...

I will Miss You All!
I'll be back in a few weeks!

XoXo

☼ Labels: flickr pick, quotes, contest

"Nothing is impossible to a willing heart." ~John Heywood



"The World Looks So Good When You’re Wearing Heart Socks"
Photo By: Janoid

Who can guess the occasion? I'll give out 500 EC Credits!

☼ Labels: travel, travel tips


Above is part of my luggage last year. Too bad, this year I cannot take a photo coz my digicam is broke. I planned to buy a new one before I leave, but my bf told me that we should just buy there since it is cheaper. At first I was hesitant but we could use some extra cash for something else indeed.

I will start packing tomorrow soon as I get home after work. Then on Sunday, I will buy other essential things I need to bring (including the pasalubong for him and his family):

    ■ coffee beans (preferably barako)
    ■ cashew nuts (aka kasoy)
    ■ dried mangoes
    ■ zip lock plastic bags (for liquid containers, mandatory for airport inspection)
    ■ luggage fabric freshener (I forgot what it's called, but it looks like a fabric or strong tissue that can be used in your washing machine's spin dry, placed in a cabinet or bag)
    ■ Philippine History Book (I need to find the best author! I'm not sure if Teodoro Agoncillo was the one I bought him before, or was it Zaide?)

Well, I'm about to sleep now and I know I have a longer list in my head. I can't think now but I will update later if I remember what other "things" I need to buy.

Hmm... I planned to have a haircut too but I think we have an OT tonight. So I guess I'd be too tired when I get home to deal with my long messy hair. Ha!




Love is space and time measured by the heart. ~ Marcel Proust



photo by: PatrickV82

☼ Labels: blogging
Here's something to get my mind off from work. Got this cool idea from Terri and I just had to play along! Its so FUN! You gotta try it!



Type in "[your name] needs" in the Google search
Zee needs to be inside a rap institution (WTF! No I don't! That'll make me more crazy!)

"[your name] looks like"
Zee. Looks like a big mess. (Teehee)

"[your name] wants"
Zee wants it dry. (Erm... do I?)

"[your name] does"
Zee does a U-turn, seeks government OK for bundling. (lol, I don't even drive! Or does this mean another thing?)

"[your name] hates"
Zee hates her long nails (so that's why I bite them all off!)

"[your name] asks"
Zee asks when the time might come to give up on the planet (In fact, I am a member of Greenpeace.)

"[your name] likes"
Zee likes sticking her tongue out at photographers! (LOL! So true! Ask my boyfriend who shots my every move! Worse than a paparazzi!)

"[your name] eats"
Zee Eats The Meaty Bone. (ooOOOHHHhhhoo?!?)

"[your name] wears"
Zee, wears hot ticket items from crop tops and aggressive cuffs to sexy pantsuits (sexy pantsuits? Ha! How I wish...)

"[your name] was arrested for"
Zee was arrested for murder (And it is the only google hit! Geee..)

"[your name] loves"
Zee Loves Ham and others you may know. (Here comes the "meat" thingy again! Erm, and what "others"?)


If you give this one a try, I'd love to read it. Leave me a link in the comments.
This was fun!

☼ Labels: CC lifestyle, work

I ask myself "Why am I not chained to my desk?" The clock is ticking and we haven't met the quota with Project A yet and Project B's numbers aren't pretty as well.

The problem is, I need to constantly man the floor and walk around to catch agents who are slacking off, agents who cannot control their droopy eyes and do not pursue their calls.

Most of them feel the pressure, but I must admit, not everyone has the same level of dedication. Motivation is one factor but it is not the Only key.

I also need to give them the leads they need, and the ones that came from the client has to be cleaned thoroughly.

The overtime last weekend made me realize that when the client gives me a set of leads, it needs to be COUNTIF'ed with the leads given by my boss or else, there would be a major dupe dilemma! And who would want to call people who were already somebody else's SALE?! Never assume that the bosses check everything with the client, even if that is their job!

I was asked by a colleague, How do I "keep my composure and smile despite of all the stress?"

By being positive!

Honestly, I like this kinda pressure. Especially if tons of excel sheets are spread in front of me. It livens me up and the rush is just great! I know it sounds weird but I would rather have this than to have nothing else to do. This is beneficial to the brain too! LMAO!

And the best part is, once the outcome makes the client and bosses happy, there's a great sense of accomplishment and thrill that envelopes your being. Sometimes though, even if there were no compliments, just the thought and feeling of doing something nobody else can, or attempted, or did without whining, is simply satisfying!

☼ Label: after work, blogging
I was commissioned a couple of weeks ago to make a blog for one of our campaigns at work. There were three conditions. I am not "technically" under the payroll of this campaign, as they call me their "freelance" designer. Unfortunately, the second condition, since it seems to be just a favor, the compensation will come in soon as it becomes a success.

So, IF it doesn't, then all efforts are useless. Well, uhm, not really 'coz the third condition is, I can do whatever I want as long as I coordinate with their campaign's team lead. And he is the one who will maintain it. That's a plus since their team lead may be more techie than me, but I am more knowledgeable about the blogsphere and blog codings. So I can add google adsense there. I can even add Adgitize and/or Entrecard if I wish too. I just hope the blog won't be considered as Spam by others. It's as Legit as this. Only, less personal.

I was excited at first but dismayed as well especially when I learned of the second condition. I would love to take the risk but I am being rushed. I have a vacation coming soon so I need to finish it before I go. Also, because we have a tight deadline in my own campaign, I am always just too tired to even face the computer soon as I get home. I feel like I do not have enough time.

I still have major planning and packing to do. Family events and medical appointments to attend to. And SLEEP! Not to mention, attend to my blogs!

Ahrg! Don't forget my books that I need and want to read, my paintings... well there are artworks in my head that can't be realized on actual paint yet too.

No wonder my boyfriend said to me last night that I "would work myself to death" at the rate I am now.

So the vacation is just so perfect! I need to pause and breathe fresh air. I need to detach myself from all these or else it will consume me and eat me whole!

I need to get in touch with my brain's right hemisphere. And most especially, my heart.

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The Team Lead


Miss Zee

Philippines

I work in a Call Center. My daily life includes coffee, aspirins, coffee, my love life, my family, more coffee, my friends, blogging, even more coffee, insomnia, dreams and daydreaming and oh.. yes,
my job.

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