Tales from a Team Lead

The Call Center Chronicles

The day after my flight... only 5% of the agents showed up. Gee! I hope they didn't take it against me that almost everyone went on leave. Well that was their decision, and I have nothing to do with it.. Now after that humiliating turn out, the big boss said that moving forward, any agent who wished to be absent should text him first and he will decide if it is allowed or not. Previously, they text me. And I only allow a certain number of agents per day. SOmetimes even none.

Anyway, that was a bit funny to hear about. Someone from a different department told me while we were chatting a few days after the incident. And soon as I got back, I asked the ones who were present if all these were true. And the story is confirmed.



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Miss Zee


I work in a Call Center. My daily life includes coffee, aspirins, coffee, my love life, my family, more coffee, my friends, blogging, even more coffee, insomnia, dreams and daydreaming and oh.. yes,
my job.


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