Tales from a Team Lead

The Call Center Chronicles

...God created the heavens and the earth... And God said, "Let there be light," and there was light. God saw that the light was good, and He separated the light from the darkness. God called the light "day," and the darkness he called "night." And there was evening, and there was morning — the first day. ~ Genesis 1:1&3

But on this side of the planet, in this very place, this city, this building, this room, in this very seat, we make days into nights and nights into day.

We base the time when we should go to sleep and should wake up on the time Americans wake up and go to sleep. We force ourselves to hide under the sheets while everyone else in the family are preparing to go out in a weekend or watching loud TV. And while the sun beams through our windows in the peak of the afternoon, we had no choice but to shut our eyes and ears.

If we do not sleep in the afternoon, we won't stand being awake all night way past midnight til the sun rises. This is where we can testify that coffee is not really effective in keeping people awake. And falling sleep means trouble!

Yes, this is the life of those who work in a call center. But this is just the tip of the iceberg.

So, sit back on your cozy chair and grab a popcorn, or your favorite chips (a bottle of beer would be fine too) and prepare to read the boring yet exciting, monotonous yet unpredictable, funny yet stressful life of working in a Call Center here in the Philippines.

Okay, now time for me to take my break and eat lunch. Err, midnight snack? Ugh. Whatever...


Testing... ;-)

Life as a call center worker sucks huh? I know I've worked in one on commonwealth ave. for two fuckin' years! Can you believe that? Two miserable freakin' years. The pay was good though but the stress was terrible. All those coaching sessions, irate clients and irate workers, quality metrics, dickhead TLs and equally a###hole OMs, boy am I glad to be out of that rut! Attrition rate is so high because workers can't adjust to sleeping during the day and working in the dead of the night. I will only go back there when I'm desperate for a job!

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I work in a Call Center. My daily life includes coffee, aspirins, coffee, my love life, my family, more coffee, my friends, blogging, even more coffee, insomnia, dreams and daydreaming and oh.. yes,
my job.


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