Tales from a Team Lead

The Call Center Chronicles

☼ Labels: colleagues, work

...you need to suggest an aptitude test. And the result will determine if a training or crash course is needed to avoid the same scenario to happen again. Or at least, save other people from embarrassing themselves. Especially if he is your immediate superior.

But in cases that such an exam is impossible to organize, due to your superiors refusal to accept advices from their agents, another suggestion is... to just backup your files before sending it to the person who messed up your former files.

And don't forget to give a bottle of Gerber while he works on it. The 100% real Gerber fruit puree made with whole grains, helps support brain & eye development. LOL


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Miss Zee


I work in a Call Center. My daily life includes coffee, aspirins, coffee, my love life, my family, more coffee, my friends, blogging, even more coffee, insomnia, dreams and daydreaming and oh.. yes,
my job.


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